FAQ’s

 

What do you sell?

Digital Studio offers a range of digital products, including printable planners, business templates, craft designs, digital artwork, UVDTF cup wrap templates, and other downloadable files for personal and small business use.

Are these physical products?

No. All products sold on Digital Studio are digital downloads. No physical items will be shipped to you. Although, this might change in future.

How do I receive my files?

Once your payment has been successfully processed, you will receive access to download your files immediately. You may also receive a download link via email.

What file formats do you provide?

Upon purchasing, you will receive a zipped file. File formats vary by product and will be mentioned in the listing.

    • PDF

    • PNG

    • SVG

    • JPG

Please check the product description for the specific file formats included with each purchase.

Can I edit the files?

Many of our products are editable, while others are provided as ready-to-use files eg. the UVDTF templates  are non-editable. Please refer to the product description for editing information.

What software do I need?

Requirements depend on the product. Common software includes:

    • Canva

    • Cricut Design Space

    • Silhouette Studio

    • Affinity Designer

If you’re unsure, feel free to reach out , I’m happy to help.

Can I use your designs for my small business?

Unless otherwise stated, our products may be used to create finished physical products for sale. Reselling, sharing, redistributing, or claiming the digital files as your own is not permitted.

Do you offer refunds?

Due to the nature of digital products, all sales are final and refunds are not permitted.

If you experience any issues with your purchase, please contact us and we’ll do our best to help.

What if I have trouble downloading my files?

If you encounter any problems accessing your purchase, please contact us through our Contact page and we’ll assist you as quickly as possible.

Is my payment secure?

Yes. All payments are processed through secure payment gateways to help protect your personal and financial information.

How can I contact you?

You can reach us through our Contact page, and we’ll respond as soon as possible during business hours.